Anatomy of a notification: Why patients raise complaints
In AHPRA’s 2020-2021 Annual Report, the regulator states receipt of a total of 10,147 notifications against healthcare providers Of these, 54,3% involved a medical practitioner. AHPRA’s robust processes assist patients and fellow colleagues to identify and report any misconduct, which may include poor clinical practice, incompetence or failure to comply with legal requirements.
In this webinar, we will discuss the most common causes that lead patients to report practitioners to AHPRA.
While the fundamental reasons may be varied, they often involve miscommunication, misunderstanding, a practitioner’s lack of empathy or not feeling involved in decisions made relating to their care.
To practice competently and to minimise the risk of complaint against you, it is important that all practitioners provide a safe and effective environment for patients; to recognise when the delivery of healthcare has faltered and to implement strategies to improve to practise safely.
Learning outcomes
At the end of this session, participants will be able to:
• Discuss the most common reasons of complaints in healthcare
• Identify strategies to communicate effectively to provide quality care
• Discuss what to do if you receive a notification to minimise your legal risk.
The presentation will conclude with an interactive Q & A session.
Presented by Dr Chris Bolton (MIPS Medico-Legal Advisor)
Dr Bolton has worked for MIPS for over ten years. Professionally he is a full time practicing paediatric anaesthetist who has worked both in Australia and Canada. He was awarded a PhD in 2005 for his work in the evaluation of quality in clinical practice.
Accreditation
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RACGP
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2 CPD points
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ACRRM
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1 core point
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ACEM
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1 hour
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Dental
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1 hour
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