On-demand webinars | MIPS Indemnity Insurance

Practising under adversity - claims, complaints & investigations - When health practitioners are involved in civil litigation or are investigated by AHPRA, Medicare, Drugs & Poisons authorities, your hospital or by others, the personal impact on members can be dramatic.
A risk mitigation guide for international graduates - International practitioners make a valuable contribution to Australian healthcare, especially in rural communities. Without you, many Australians would find it difficult and in some cases, near impossible, to access good quality healthcare.
AHPRA and other Mandatory Requirements - All members are subject to AHPRA's mandatory reporting requirements, that is, of being reported or to report a colleague. This webinar considers your obligations to make a mandatory notification and what to properly consider in order to make such a decision. The webinar was recorded in October 2015 and runs for approximately 62 minutes.
AHPRA unplugged: What they do and why - We all know AHPRA is the regulator of registered health professionals in Australia. But exactly what are they trying to achieve when they receive and consider a notification about you? What is the process if you are to be investigated? What are your obligations and what rights do you have? Presented by solicitor Rob Perry.
Australia's ageing population part 1 - 'A shocking tale of neglect' - More than 1.2m Australians accessed aged-care services from mainstream programs in 2017-2018. The ongoing Royal Commission into the healthcare practises of Australia’s aged care facilities is an opportunity to get to the heart of the problems that has plagued the sector and to put in place real reforms to transform aged care services. In this webinar, we identify some of the emerging issues and potential implications on our profession that will be raised in the final report of the Royal Commission.
Australia's ageing population part 2 - Healing the crisis - What are you legal and ethical obligations in providing appropriate care to our most vulnerable and how you can work to meet industry requirements and minimise your risk exposure?
Being the doctor’s doctor - My experience of practitioner health and welfare - Medical professionals can be burnt out, overworked and more prone to psychological distress, but when it comes to their own mental health, many fear the stigma of treatment. Dr Kym Jenkins, Consultant Psychiatrist, has a clinical and academic interest in the health and wellbeing of the medical profession spending 10 years as Medical Director of the Victorian Doctors’ Health Program. Dr Jenkins joins us to discuss her experiences of the journey practitioners’ traverse when faced with their own mental health problems, stress or issues such as substance abuse.
Calamities in endodontics - Calamities in endodontics hosted by Doctor Omar Ikram. Dr Ikram is a Specialist Endodontist and practice owner of Specialist Endo Crows Nest (based in Sydney's lower North Shore). He is also a Specialist Endodontist at Sydney Dental Hospital and current ASE NSW President.
Colleagues in difficulty - Would you know how to read the signs of a colleague in trouble? Dr Stephen Jurd, a Consultant Psychiatrist, will provide some meaningful tools to assist.
Common practice scenarios - what would you do? - MIPS members contact our clinico-legal advisory team almost daily for advice on the following aspects of practice where they could potentially place themselves in the path of an adverse outcome. Dr Crock will report on key findings of the 2nd Diagnostic error in Medicine Conference held recently in Melbourne which should be of assistance to all members. Dr Crock will also provide advice on the important relationship between the Emergency Department and General Practice and the importance of the patient's role in the diagnostic process ensuring the need for follow up and continuity of care as well as current trends in emergency medicine.
Communication: It doesn't have to be so clinical - Every patient is different. Due to the ever changing needs of your patients, treatment of individuals must be tailored, while still keeping within your boards codes and guidelines and meeting general requirements.
Consent, records and communication - do you know the drill? - Specially tailored to MIPS dental members, this webinar looks at three of the most common issues facing dental healthcare practitioners. To ensure our members are equipped with the right tools and knowledge to make informed decisions about their patients’ care, Dr Elizabeth Milford will present on some of the key components of these issues.
Consequences of an incorrect statement - Making an incomplete, inaccurate or misleading statement has consequences. Whether it is to a health fund, regulator or the courts, it is imperative that statements are correct. Principle at Meridian Lawyers, Ms Kellie Dell'Oro has been practicing in the area of health and insurance law for more than 20 years. Ms Dell'Oro will highlight the hazards of navigating through making a statement and the consequences associated with not providing the details.
Contemporary patient communication - In recent years many medical and dental practices and practitioners have increasingly communicated with patients via email, SMS or phone. Examples include confirming appointments and recalls/follow up or reminders about annual health checks. There are also a number of practices providing online services such as booking systems and advice lines.
COVID-19 – Diagnosis and pathology - Practitioners are dealing with many diagnostic dilemmas around COVID-19 as they have come to recognise its association with a wide spectrum of symptoms. Knowing the most common presenting symptoms, recognising less common presenting symptoms, and dealing with asymptomatic patients are important in preventing both overdiagnosis and underdiagnosis of COVID-19. As with all healthcare, the correct diagnosis is the best starting point.
COVID-19: Protecting your assets - The personal and financial impact on your wellbeing - As Australia tries to flatten the curve of COVID-19, the major impact of the lockdown on people’s personal and financial wellbeing is beginning to surface. Almost a third of Australians have had their household finances worsened as a result of the pandemic with a concomitant surge of psychological distress, depression and anxiety. It is important that MIPS members have all available resources to assist them self-care so they in turn may effectively support and assist the community they serve. As part of MIPS’ commitment to its members, we are offering this webinar to outline some of the resources available to you and provide you with some key strategies to minimise the impact of COVID-19 on your health, your career and your livelihood.
Dealing with the Modern Patient - Find out how Dr Nichola Davis, Chairman, Claims Senior Management Group deals with queries from the modern patient. She imparts her know-how to help alleviate difficulty in handling the more complex questions on anti-vacc, telehealth and medicinal cannabis to name a few.
Death - The Final Complication - Understanding the requirements around death certificates and coronial inquests are important issues for practitioners, particularly junior doctors. All jurisdictions require that a death certificate be completed. In certain circumstances deaths are required to be reported to the Coroner and an inquest may be held. Learn about issues surrounding a Medical Certificate of Cause of Death including legal, ethical and moral duties.
Dental: The first 5 years - practising with confidence - This webinar will provide greater clarity of your scope of practice and how this impacts your legal and professional responsibilities and employment status.
Diagnostic Error in Medicine - MIPS recruited international expert Dr Mark Graber MD, FACP Founder and President Society to Improve Diagnosis in Medicine to present this special webinar to MIPS members about diagnostic errors. Diagnosis accounts for the highest number of medical indemnity claims, followed by procedure and treatment, according to the Australian Institute of Health and Welfare. The webinar was recorded in Melbourne in May 2017 and runs for approximately 1 hour.
Diagnostics: A team sport - David E. Newman-Toker is Professor of Neurology, Otolaryngology, Ophthalmology, and Emergency Medicine at the Johns Hopkins University School of Medicine.
Diagnostics: Improvements in healthcare - This is the second part of our error in diagnosis webinar series which is to be presented by Dr Carmel Crock who is convenor of the Australian Diagnostic Error in Medicine Conference, ED Consultant and MIPS member. Dr Crock will report on key findings of the 2nd Diagnostic error in Medicine Conference held recently in Melbourne which should be of assistance to all members. Dr Crock will also provide advice on the important relationship between the Emergency Department and General Practice and the importance of the patient's role in the diagnostic process ensuring the need for follow up and continuity of care as well as current trends in emergency medicine.
Disclosure - to MIPS, AHPRA and Employers - This webinar highlights your obligations to disclose and the potential risks faced when proper disclosure does not occur. Solicitor, Andrew Smith outlines your obligation to conform to the code of conduct under National Law and to disclose information to MIPS, AHPRA and your employer. Be open when it comes to your professional career and when sharing information with your indemnity provider.
Don't be caught off guard - the ins and outs of contemporary dentistry - The face of modern dentistry is changing and more than ever, dentists are required to keep up to date with public demand. A number of contemporary issues will be covered in this webinar so you don't get caught off guard in your practice
Drugs and Prescribing 101 - This webinar discusses the laws that govern the use of drugs in Australian healthcare. The session explains where prescriptions are required, managing and prescribing Schedule 8 drugs of dependence, drug storage, off label use, prescribing for yourself and family and record keeping.
Employee Relations - Various techniques discussed to help you deal with difficult colleagues, employment related issues and industrial disputes, performance, assessment and competency issues, practice staff difficulties and mandatory reporting.
Equality and self-care in healthcare - Professionalism is so important – for you, your colleague and for your patients. Sadly, in healthcare, we don’t always see it and we don’t always take care of ourselves. In both cases, we are often well behind the standards of other professions. This webinar will help you maintain professional conduct and work life balance, and enable you to provide the best care to your patients.
Ethical and legal solutions to modern healthcare challenges - Modern healthcare practice can create ethical issues around both clinical practice such as organ transplants, end of life care and professional practice (mandatory reporting, substance abuse, refusal of treatment and transition of care). This webinar is hosted by clinico-legal experts and walks you through real world examples featuring Australian practitioners.
Dental: Extractions Beware the Risks - Dealing with the issue of tooth extraction can be tricky, particularly for inexperienced practitioners. Are there other options? The webinar was recorded in Melbourne in March 2017 and runs for approximately 59 minutes.
Healthier Practitioners, Better Patient Care - Dr Leanne Rowe covers the ambit of practitioner health issues. In light of recent events surrounding the serious issue of healthcare practitioners' mental health, Dr Rowe is keen to offer some clarity around the appropriate management of this topic. Some of the key points that will be covered are: more effective time management, building personal resilience and managing conflict and criticism.
Highly effective techniques to progress your career - This webinar is hosted by a panel with diverse experience and includes young professionals in the midst of career progression. It focusses on practical things you can do in your current role to try and secure the job you desire and achieve both your short and long term career goals… even if you don’t know them yet.
How to Explain Uncertainty to Patients - Dr Rob Walters will facilitate this interactive session delivering a series of probing questions to Dr Ranjana Srivastava around the various aspects of uncertainty around healthcare. The content will focus on the need to communicate effectively the uncertainty around healthcare. How members communicate and explain that uncertainty to patients is critical. Members can submit questions which will be considered in an open session towards the end of the webinar.
Informed consent – A legal and regulatory requirement - We have enlisted the expertise of solicitor Michael Regos who has over 20 years’ experience as previous Partner of Healthcare Practice at DLA Piper where he led a dedicated legal team defending public hospitals and other health entities in the State of Victoria.
Informed Consent: Good practice solutions to common clinical scenarios - In this interactive webinar three experts will guide you through a discussion analysing a selection of case studies that will illustrate how everyday informed consent matters can become more complicated than initially anticipated. The case studies will cover hospital surgical procedures and scenarios within general and dental practice settings. The discussion will highlight the practical challenges faced by all practitioners.
Job readiness - Interview preparation - The final instalment in our ‘Job Readiness’ series focuses on the interview process and how you can use it to successfully achieve your career goals. Our agenda outlines responses to possible questions, tips on interviewing remotely and ways to make a lasting first impression. This webinar is supported by practical scenarios that you can implement during your job application process.
Just tell the truth - reports, certificates and evidence - Learn your requirements for authorising documents and providing reports, your AHPRA code of conduct and the obligations on you by the courts. Emma Harman is a senior associate specialising in medical malpractice, defence and disciplinary proceedings. She has a particular focus on health law and acting for medical professionals and their insurers. Emma has a Bachelor of Law (Hons) and Bachelor of Economics, as well as a Diploma of Languages (Spanish). Robert Samut is the principal of the Insurance and Health team at Barry Nilsson Qld. Rob has developed a special interest in medical negligence, being listed in the 2015 to 2018 Doyle’s Guide as one of Queensland’s leading medical negligence lawyers.
Keeping up the pace - Regulation in a digital age - In this session, we will try to understand and answer the question about why healthcare practitioners are particularly prone to attacks from cyber criminals? What are the relevant cyber security and privacy regulatory requirements impacting medical and dental practice and how can you ensure your practice is and remains compliant?
Life and times of a rural and remote practitioner - Dr Nicol is a dedicated rural doctor who is providing crucial medical services to the Queensland community of Winton. He has worked hard to rebuild the doctor workforce in the town,receiving the ACRRM-RDAA Rural Registrar of the Year Award for 2018.
Managing Bullying and Harassment - Practitioners can be challenged by the unprofessional behaviour of colleagues. Although foreign to AHPRA codes of conduct, workplace health and safety laws, employment and practice policies, bullying and harassment, particularly of junior staff, still occurs. Sadly, bullying in medicine is as old as the profession itself, but maybe the tide is changing. This session aims to provide some real insight into the issue, with some details of interesting recent research and some practical strategies to deal with negative behaviour.
Mandatory Reporting 101 - In this webinar, we will explore some of the grey area surrounding when to mandatory report. Your report should be free of bias or partiality. We will also look at some of the legal ramifications if you don't make a notification.
Mastering Medical Officer Risk - As you develop as a doctor and begin your transition to registrar, the challenges can be both exciting and overwhelming. Dr Tom Campbell has successfully made this journey to registrar and is keen to share his recent experiences with fellow medical officers. In this webinar, Dr Campbell will provide insight into the personal and professional risks that confront doctors in their intern and prevocational years in hospitals as they head towards becoming a registrar.
Medicare and the PSR - update and emerging issues - Daniel Davison (Meridian Lawyers) and Dr Peter Simpson (MIPS) will highlight the recent developments regarding recovery from practices and the strategic direction of Medicare and the PSR. Medicare billing and the PSR has long since been one of MIPS’ most frequently asked about issues. As a healthcare practitioner you are legally responsible for services billed to Medicare under your Medicare provider number or in your name regardless of who does the billing or receives the benefit. The Department of Health has sophisticated methods of detecting possible inappropriate practice or incorrect claims and it is important that you remain prudent in all your billing as you will be solely responsible for repayment of the full amount in the event of an incorrect Medicare benefit.
Medicare monitoring and the PSR - Did you know you are legally responsible for services billed to Medicare under your Medicare provider number OR in your name? The Department of Health has developed sophisticated methods of detecting possible inappropriate practice or incorrect claims.
My job, my career – how to deal with challenges - Bottlenecks in the system and increased competition for training places, create concerns for junior doctors about career prospects and puts added pressure on making an early decision. Making the right choices means a considered and resolute approach. How do you put yourself in the best possible position to achieve your goals? And how do you manage the effects of stress, fatigue, exams and even unprofessional behaviour from colleagues?
Online interactions - What should you do? - Healthcare practitioners deal with several communication mediums daily from practice websites, appointment platforms, apps and social media. These are all subject to the typical rules of ethical and professional behaviour expected of health professionals. AHPRA and the boards have clear code of conduct requirements when it comes to practitioners interacting with their patients online. With easy access to various message boards and online forums and groups, your patients can now more readily engage with you either in a positive or negative capacity and this can bring with it issues fraught with legal implications. Sarah Hull (Barry Nilsson Lawyers) and Chris Melin (MIPS) will discuss how you can manage interactions online between you and your patient. What are your options when faced with online criticism? Do you or should you respond, and can you request removal? A number of case studies will also be highlighted to illustrate some of the most common scenarios with which MIPS members have approached us.
Opioid prescribing – TGA changes, the PBS and the Law - The Australian Government is currently implementing a suite of regulatory changes regarding pharmaceutical opioids in an effort to reduce the harm caused by these medicines in the community while ensuring safe access for patients who need them. In addition, changes to the PBS came into effect from 1 June 2020 to support the intent of the underlying regulatory changes. In this webinar we will equip you with the tools and resources to support the safe implementation of any changes in your practice to reflect the new circumstances. You will receive expert advice from Dr Grant Pegg from the Therapeutic Goods Administration (TGA), who will discuss the federal regulatory changes, and Sophia Palmer, Assistant Secretary of the Pharmacovigilance and Special Access Branch of the Therapeutic Goods Administration (TGA) who will provide an overview of the PBS changes.
Dental: Post-operative complications - pre-emptive strategies - Reservations about the proposed operative treatment? In this webinar Dr Jeff Cox outlines risk avoidance and minimisation strategies that will assist with the success of your operative procedure. To obtain a Certificate of Attendance and 1 hr CPD you must view the entire webinar and complete a feedback form. You may pause the video but you cannot track forward or back.
Dental: Saying No and Managing Complaints - Have you been asked by patients or your employer to perform procedures beyond your training, qualifications and experience? Do you know the importance of managing a complaint properly? The Dental Board asks that you practice within your training and scope of practice to minimise patient harm and the risk of complaint, claim or investigation. It is OK to say no to your patients or refer them to a colleague - this may be the most sensible course of action for that particular demanding patient.
Taking care of oneself - Depression and anxiety among healthcare practitioners is on the rise. Unfortunately, there seems to be a reluctance in seeking help when it comes to their own mental health. Managing anxiety and depression and implementing practical self-empowering lifelong strategies around nutrition, sleep and exercise have become the primary focus.
Telehealth - The Road Ahead - In this webinar, we will impart some highly effective tips and easy-to-implement strategies to plan your telehealth consultations. We will highlight how you can devise contingency plans that will help you respond to technical and non-technical issues as they arise and provide you with a checklist to streamline your telehealth consultations. Further clarification will also be offered around MIPS’ provision of indemnity and assistance for these consults.
Dental: The Evolution of a Dental Complaint - Minor patient complaints can sometimes escalate and create stress and consequences for you as a dental practitioner. This webinar will allow you to run through some potential consequences in the complaint and claim environment in Australia while working through a case-study. You will get to hear from one of Australian Dentistry's most dynamic presenters, D Gerard Clausen. He has had extensive experience in clinico-legal issues and is a clinical demonstrator at University of Melbourne for postgraduate prosthodontics.
The Evolution of a Medical Complaint - Join Dr Peter Simpson as he provides tips on how to manage medical complaints. How you manage a medical complaint effects the overall outcome. It is important to remain composed and maintain proper behaviour in the face of complaints. Dr Simpson presents multiple case studies to demonstrate the appropriate communication with both patients and AHPRA.
The examination of a Coroner’s inquest - We have assembled a panel of experts to explain and rationalise the sequence of events following the death of a member’s patient, to the Coroner’s inquest and the Coroners findings and recommendations. The purpose and requirements of the coronial process will be explained as you travel through the life of a coronial inquest. The event will incorporate the demonstration of important stages of this process in a series of informative panel discussions and audio vignettes featuring our facilitator and panel solicitors familiar with this jurisdiction.
The good, the bad, the ugly & your wellbeing - Healthcare workers across Australia and the world are showing their support for doctors experiencing mental illness by wearing crazy socks. The campaign, #CrazySocks4Docs, was started by Peninsula Health cardiologist Dr Geoff Toogood, who has championed mental health support for doctors after his own battle with mental illness.Join Dr Geoff Toogood as he shares some of his personal experiences navigating through the pressures of his life as a healthcare professional.
The heavier side of practice - A Dietitian's advice on discussing obesity with patients - We examine a variety of challenges primarily dealing with the assessment and treatment of overweight and obese patients. The discussion will focus on the clinico-legal risks of failing to address obesity, how practitioners can broach the subject with their patients, what practical advice they can provide, an overview of the RACGP SNAP Guidelines and referral options including what you can expect when you refer your patient to a dietitian.
Tips for Young Practitioners - Tips and helpful hints for MIPS recent graduate members including: your internship - what to expect some do's and don'ts about managing risk; staying healthy, wise and stress free; effective interviewing and CV strategies; trouble free progression through prevocational training.
Dental: Top 5 Clinico-Legal Issues - Dr Jeff Cox, Specialist Prosthodontist gives his thoughts and insight into the major issues faced by today's dental practitioners. The webinar was recorded in Melbourne in March 2017 and runs for approximately 59 minutes.