Webinar: Online interactions - What should you do?
Healthcare practitioners deal with several communication mediums daily from practice websites, appointment platforms, apps and social media. These are all subject to the typical rules of ethical and professional behaviour expected of health professionals. AHPRA and the boards have clear code of conduct requirements when it comes to practitioners interacting with their patients online.
With easy access to various message boards and online forums and groups, your patients can now more readily engage with you either in a positive or negative capacity and this can bring with it issues fraught with legal implications. Sarah Hull (Barry Nilsson Lawyers) and Chris Melin (MIPS) will discuss how you can manage interactions online between you and your patient. What are your options when faced with online criticism? Do you or should you respond, and can you request removal? A number of case studies will also be highlighted to illustrate some of the most common scenarios with which MIPS members have approached us.
Learning outcomes
• Gain an overall understanding of ethical and regulatory requirements including AHPRA’s Social Media Policy
• Learn to communicate effectively online to limit risks and avoid inappropriate conduct
• Develop easy to implement procedures to manage not only your online presence, but contact made between you and your patient
Sarah Hull is a senior associate at Barry Nilsson Lawyers. As a MIPS lawyer, she has wealth of knowledge acting for a wide range of professionals in the defence of professional negligence claims and disciplinary complaints to the Office of the Health Ombudsman and AHPRA.
As Manager, Marketing and Communications at MIPS, Chris Melin frequently provides advice and guidance to the MIPS Professional Services Division – Litigation and Indemnity in helping MIPS members address negative online reviews with Rate MD, Google and Facebook.
Accreditation
RACGP 2 Cat 2 points (pending)
ACRRM 1 Core point ( pending)
Dental 1 hour