Why do we collect personal and sensitive information?
MIPS must collect, use, hold and disclose personal information to carry on its business operations. Types of
information that we collect and hold about you could include: your name, postal or email address, telephone
numbers, and date of birth or relevant information about your current and past healthcare practice.
We collect this information so that we can:
- identify you, conduct appropriate checks and keep your information up to date
- understand your requirements and provide you with a product or service
- assess, approve, issue and administer membership
- provide assistance, support, legal advice and legal defence
- manage, administer and improve our products, services and systems
- assess and investigate any claims, incidents or notifications
- manage, train and develop our employees and representatives
- manage complaints and disputes, and report to dispute resolution bodies
- comply with legislative or regulatory requirements, and
- tell you about our products or services we think may interest you.
The collection of sensitive information is restricted by the Privacy Act. This includes information about your
religion, racial or ethnic origin, political opinions, criminal record, and sexual orientation. It also includes
health information and biometric information. Generally, we only collect this type of information if it is
necessary to provide you with a specific product or service and you have consented to that collection. This
may include, for example, assessing an application for membership or providing assistance in relation to a
claim.
If you do not allow us to collect all of the information we request, we may not be able to provide you with a
membership benefit or service or deliver all of those services effectively.
How do we collect personal information?
We collect most personal information directly from you. For example, we will collect your personal
information when you apply for membership or access a membership benefit or service or lodge a claim.
We collect this information in person, over the phone, over a video conference (or other telecommunication
means), or electronically via email or when you visit our website.
Sometimes we collect personal information about you from other people or organisations. This may happen
without your direct involvement. For instance, obtaining information from your representative or information
that is publicly available, for example from public registers or social media, or made available by third
parties. Only relevant information is collected for MIPS to undertake its business operations.